GENERAL TERMS AND CONDITIONS

Customers who commence using Window Cleaning Specialist services are bound by these general Terms and Conditions.

1. MONEY BACK GUARANTEE
If you have paid in advance for your cleaning job and you are not 100% satisfied with our work, we will EITHER promptly attempt to rectify the problem at no cost OR refund your payment in full.

If we attempt to rectify the problem and you are still not satisfied we will then promptly refund your payment in full.

Claims must be made on the SAME DAY that the work was done to be eligible for the refund.

2. REGULAR MAINTENANCE SERVICE
A Direct Debit Request Authority may be used to commence a regular Maintenance Service. The Direct Debit form includes its own terms and conditions which are to be read in conjunction with these terms and conditions.

Existing members of our Maintenance Service plan may cancel the service at any time, however any part payments already received for future cleans are not refundable due to cancellation.

Any amounts paid for cleaning services that have already been completed are not refundable UNLESS the Money Back Guarantee terms and conditions above are applicable.

3. NEW CUSTOMER DISCOUNT
You will receive a $150 discount off your first clean if you are a new client commencing a Regular Maintenance Service using a Direct Debit Authority with a minimum commitment of one year (including a minimum of two cleans).  

In the event of cancellation of the Regular Maintenance Service (where the $150 discount has already been applied) the full year commitment amount is still payable UNLESS the Money Back Guarantee terms and conditions above are applicable.

4. GENERAL
We reserve the right to refuse any customer work request or terminate any regular service for any reason and refund any pre-paid amounts for services not fulfilled.

These terms and conditions may be varied at any time without notice.

NICK TRUSCOTT
WINDOW CLEANING SPECIALISTS